Lisa is an Associate Professor at Sophia University, Tokyo, where she teaches intercultural interaction, sociolinguistics, classroom discourse, British and American culture and English speaking skills. She's particularly interested in problems that occur in intercultural contact situations and how people manage those problems. She uses Language Management Theory extensively in her research and has recently been focusing on the management of 'foreignness' and the management of language and power in intercultural interactions. She's also interested in interactions where English is used as a lingua franca and she's currently collecting data from multilingual workplaces in Japan.